Terms & Conditions

Disclaimer notice:

Work to be done as specified, in a professional manner, to normally accepted industry standards.

Trowel On Textures will not be responsible for acts of God, unavailable materials, work stoppages, riots or thefts; which are outside of the contractors control. Mould/fungus is a naturally occurring organism that we as contractors have no control over; the contractor will not be liable for recurrence/growth of any form or type of mould/fungi.

a) Access to the job site:

Customer agrees and understands that access to the jobsite must be provided between 8 a.m. and 5 p.m., Monday through Friday, for the duration of this job. If at any time access is not available to the contractor for any reason, the customer agrees to reimburse the contractor for expenses incurred for travel.

b) Customer responsibilities:

1. Customer will assume responsibility to remove from any and all work areas, all household and   personal items (with the exception of large furniture such as sofas and beds), and store those items away from the work area during the duration of the job. Contractor will not be held liable for damage to any items not removed from the work area. Any and all items remaining in the work area will be moved by the contractor, and the customer agrees to pay the contractor a charge of R450-00 per man-hour for moving these items. Contractor will move large furniture at no cost to the owner (unless specified otherwise). Contractor will not be held liable for any damage caused by moving any items.


2. Due to insurance regulations and safety procedures, the customer, other contractors, workers, children, pets, and individuals will not enter the work area unless agreed upon by both the contractor and the customer. If other contractors, workers, children, pets, or individuals are to be present during the duration of the scope of work, the customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of the work. The contractor shall not be held liable for any damage caused to its work by anyone other than the contractor and its employees. The customer agrees to compensate the contractor at the rate of R450-00 per man-hour to correct all such damage.

c) Extra costs / Change orders:

The contract may only be changed in writing. Additional work performed to be an extra charge, above the total price stated within the scope of the agreement. Additional work to be approved by customer prior to commencing, by signature, on a change order form.

d) Promotion / Advertising:

The customer authorizes the contractor to display a sign for the duration of the job, and to use photographs taken at the jobsite for display, promotion, and advertising, without compensation to the customer. This section will be void if not allowed by covenants or restrictions.

e) Inspection of completed work:

Upon substantial completion of work, the customer agrees to conduct an inspection of the work with the contractor. All defects and uncompleted items should be noted at this time. The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards.

f) Industry standards:

All surface preparation, coating application, and/or installation shall meet or exceed industry standards. You are hiring an experienced, professional contractor. Elements of the job will meet or exceed normal accepted practices in the industry.

g) Warranty:

Contractor warrants that all materials will be of standard or above quality. Workmanship is warranted for a period of ten (10) years. All warranties will be extended to customer upon payment in full for work completed. Contractor’s liability under a warranty claim shall not exceed the total price charged for the work performed. Customer shall make warranty claims immediately upon discovering defect or performance problem. *in the event that the substrate or any prior coating fails beneath what the contractor has installed and/or applied, the contractor will not be held liable for the failure of the substrate or any coating. Failure to comply with the terms, conditions, and payment schedule of this agreement will void all warranties.

h) Repairs and/or Damages:

All repairs which includes the labour and material thereof will be fully covered under the warranty within the 90 day period after the project has been signed off. Should a claim be submitted after this period, the client will be liable to pay for the labour costs to repair such works.

Any damages to the finish caused by the client and/or third party during the application process and after the project has been signed off will not form part of the Guarantee. Repairs to the damaged areas will be repaired at an additional charge.